| Course Code: | APA-806 |
|---|---|
| Title: | Annual Performance Agreement |
| Category: | APA |
| Objective: | “Custmer Service Excellence (CSE)” 1st Batch |
| Content: | “Custmer Service Excellence (CSE)” 1st Batch |
| Training Procedure: | Theoretical lecture & Discussion in the class,Practical Demonstration, Multimedia presentation, Group discussion |
| Trainer Evaluation | By Trainee |
| Trainee Evaluation | Written / Practical / Multimedia Presentation. |