| Course Code: | CUS-301 |
|---|---|
| Title: | Customer Care & Customer Service Excellence. |
| Category: | Customer Relation |
| Objective: | Customer Care & Customer Service Excellence. |
| Content: | Customer Care & Customer Service Excellence. |
| Training Procedure: | Theoretical lecture & Discussion in the class,Practical Demonstration, Multimedia presentation, Group discussion |
| Trainer Evaluation | By Trainee |
| Trainee Evaluation | Written / Practical / Multimedia Presentation. |