| Course Code: | ICT-124 |
|---|---|
| Title: | Call Center Software & Mobile Apps on Complain Management. |
| Category: | Computer |
| Objective: | Call Center Software & Mobile Apps on Complain Management. |
| Content: | Call Center Software & Mobile Apps on Complain Management. |
| Training Procedure: | Theoretical lecture & Discussion in the class,Practical Demonstration, Multimedia presentation, Group discussion |
| Trainer Evaluation | By Trainee |
| Trainee Evaluation | Written / Practical / Multimedia Presentation. |